After-hours answering service
An after-hours answering service for small businesses
When you close for the night, your phone does not have to. Calls are answered in your business's name, messages are taken, appointments get booked, and urgent calls can reach you. Set up and run for you by a Columbus team.
Calls after closing still get answered
Plenty of customers call when it suits them: in the evening, on a weekend, the moment something breaks. If those calls go to voicemail, some callers just try the next business on the list instead of waiting for a callback. An after-hours answering service picks up so they do not have to.
- Answers in your business's name, nights, weekends and holidays.
- Takes a full message: name, callback number read back digit by digit, and what they need.
- Books appointments into your calendar, so the job is on the schedule before you open.
- Answers your common questions: hours, service area, what you do.
- Texts you a summary of every call, so you start the day knowing who called.
- Routes urgent calls to your mobile with the after-hours emergency routing add-on.
Small business answering service, without the call-center setup
It runs on the same AI receptionist we build for daytime calls, so the caller hears the same voice and gets the same answers at two in the afternoon or two in the morning. There is no equipment to buy and nothing to install: we configure it with your hours, services and the answers you want it to give, and you test it yourself before it goes live.
From $399/mo
CONNECTED package, after a one-time $1,499 setup. Month to month, cancel with 30 days' notice. Add after-hours emergency routing to your mobile as an option.
Who uses an after-hours answering service
Any business where a call can come in when nobody is at the desk: contractors and roofers, plumbers, HVAC and electrical, salons and spas, auto shops, property managers, cleaners and landscapers. It is especially useful when one person is both answering the phone and doing the work.
Try it now
Call our demo line at (614) 926-0333 and talk to the AI receptionist yourself. Ask it questions, or have it play the receptionist for your own business, and hear exactly what your after-hours callers would hear.
An answering service in Columbus, Ohio
JNM Professional Services is based at 1103 Schrock Rd, Suite 106C, Columbus, OH 43229, open Monday to Friday, 9am to 6pm. We set up answering for businesses across Central Ohio and anywhere else remotely. See also our AI receptionist page.
Common questions
What happens when someone calls after hours?
An AI receptionist answers in your business's name, tells callers it is an AI, answers common questions, takes a message or books an appointment, and texts you a summary of the call.
Can urgent calls still reach me?
Yes, with the after-hours emergency routing add-on. You decide what counts as urgent, and those calls are routed to your mobile instead of waiting until morning.
Is this a person or an AI?
It is an AI receptionist, and it says so at the start of every call and whenever a caller asks. During the day it can answer too, or hand calls to you.
How much does it cost?
After-hours answering is part of our CONNECTED package, from $399 a month after a one-time $1,499 setup fee, which also includes a local business number, a phone menu, voicemail transcription and a website. Emergency routing is an optional add-on. See all packages.
Can I keep my business number?
Yes. We can move your existing number over at no charge, or set you up with a new local number.
Is there a contract?
No long-term contract. After the one-time setup it is month to month, and you can cancel with 30 days' notice.
Hear how your after-hours calls would be answered.
Call our demo line and talk to it yourself, then tell us about your business. No credit card, no contract.
Start with a free preview
Let us build your business a free preview site — no obligation.
Fill in the form. We'll build a real preview of your business's new website and send you the link — usually within 48 hours. No pitch, no pressure. Just a free look at what's possible.
- Free preview site delivered in 48 hours
- No credit card, no contract
- Mark responds personally
You're on the list!
We'll have your free preview site ready within 48 hours. Keep an eye on your inbox — and your phone. Mark will likely reach out personally.
Questions in the meantime? Text or call: (614) 926-0300