An AI receptionist for auto repair shops, so the bay stays answered

What it handles for auto repair shops

A shop phone rings constantly with the same handful of questions, usually at the exact moment every tech has their hands on a car. An AI receptionist answers those calls instead of sending them to voicemail.

Those calls come in waves: a customer wanting a status update on a car already on the lift, another trying to book a drop-off before work, another asking if you can squeeze in a flat tire before noon. None of it waits for a free minute at the front counter.

• Answers in your shop's name, 24 hours a day, including nights and weekends when a customer is planning tomorrow's drop-off.
• Books appointments for drop-offs, oil changes, tire rotations and other scheduled work directly into your calendar.
• Answers common questions: hours, location, services offered, and any starting-from pricing you give it.
• Takes a message for anything it cannot resolve, like an exact quote or a live repair status, rather than guessing.
• Texts you a summary of every call, so nothing gets lost in a busy service bay.

None of this means changing how your shop runs. Techs keep working on cars; the receptionist keeps the phone covered, whether that is a Tuesday lunch rush or a Saturday morning when every bay is full. A caller who would have hit voicemail gets the same greeting, the same booking option and the same follow-up text as anyone who calls during a slow afternoon.

A typical call

Here is an illustrative example of the kind of call it handles — not a real client or an actual recorded call.

A caller wants to book a drop-off for a brake inspection and asks roughly what it will cost. The AI receptionist confirms the vehicle and the concern, gives the starting-from price range you have set for a brake inspection, offers the next available drop-off slot, books it, and texts the shop: "New booking: Tuesday 8am drop-off, brake inspection, starting-from quote given." If the caller instead calls to ask whether their car already in the shop is finished, the receptionist takes a message with the best callback number, since that answer depends on what is actually happening on the lift that day.

A second example: a caller wants to book a same-day tire rotation and asks if you have anything open before 5pm. The receptionist checks the openings you have given it, books the 3:30pm slot, and texts the shop: "New booking: 3:30pm today, tire rotation." The counter never had to pick up a phone to make it happen.

What's included

The AI receptionist for auto repair shops comes bundled with the rest of the phone setup most shops need:

• The AI voice receptionist, answering 24/7
• A dedicated local business phone number, or your existing number moved over
• A professional IVR menu ("press 1 for scheduling")
• Voicemail with email transcription
• A mobile-first website, with hosting and SSL
• A monthly report of your call and text activity

Pricing is being updated this month — see our current packages for the latest plans and setup fees. If after-hours calls are your biggest gap, also see our after-hours answering service.

Setup

1. A 30-minute kickoff call with Mark. We gather your hours, services, typical pricing ranges, and the questions customers ask most.
2. We configure and test it. We set up your number, your menu and your receptionist, then you call your own number and try to break it.
3. We fix anything that is off and you go live, usually in about two weeks.
4. We keep tuning it. New services, new hours, a question it should answer: text or email us and we update it.

Try it before you buy

Call our demo line at (614) 926-0333 and talk to an AI receptionist yourself — ask it questions or have it play the receptionist for your own shop. You can also see how it works for a service business at our live demos, or read more on the AI receptionist page.

Local, and a real person behind it

JNM Professional Services is based at 1103 Schrock Rd, Suite 106C, Columbus, OH 43229, open Monday to Friday, 9am to 6pm. When you text us, a real person answers. We work with shops across Central Ohio in person and anywhere else remotely.

Common questions