An AI receptionist for fitness studios, so calls get answered mid-class

What it handles for fitness studios

A fitness studio's busiest calls happen exactly when every instructor is teaching and nobody is at the front desk. An AI receptionist answers those calls instead of letting a prospective member give up and call somewhere else.

Someone calling about a trial class, a current member asking about a make-up spot, a parent asking about a youth class schedule — all while the only people who could answer are leading a class on the floor.

• Answers in your studio's name, 24 hours a day, including evenings and weekends when people are deciding where to work out.
• Books trial classes, intro sessions and appointments directly into your calendar.
• Answers common questions: class schedule, hours, membership tiers and pricing you give it, and your drop-in policy.
• Takes cancellation and make-up class requests without pulling an instructor out of a class.
• Texts you a summary of every call, so you know who called between classes.

None of this pulls an instructor out of class to answer a question. Members and prospects get the same booking experience and the same answers whether they call between classes or during one. That matters most for a first-time caller checking out a trial class — if nobody picks up, there often is no second call. The receptionist treats every caller the same way, whether it is a quiet Monday morning or a packed Saturday class schedule.

A typical call

Here is an illustrative example of the kind of call it handles — not a real client or an actual recorded call.

A caller wants to know if there is a trial class available this week and what membership costs after that. The AI receptionist explains the trial offer and the membership tiers you have given it, offers an open trial class slot, books it, and texts the studio: "New trial booking: Wednesday 6pm class, asked about monthly membership." A different caller who wants to cancel a single class because of a conflict gets that noted and, if your policy allows it, offered a make-up class instead.

A second example: a caller asks about the difference between your monthly membership and a class-pack, and whether there is a current intro offer. The receptionist explains both the way you have described them, offers to book an intro session, and texts the studio a summary either way.

What's included

The AI receptionist for fitness studios comes bundled with the rest of the phone setup most studios need:

• The AI voice receptionist, answering 24/7
• A dedicated local business phone number, or your existing number moved over
• A professional IVR menu ("press 1 for class schedule")
• Voicemail with email transcription
• A mobile-first website, with hosting and SSL
• A monthly report of your call and text activity

Pricing is being updated this month — see our current packages for the latest plans and setup fees. It also keeps answering class and membership questions after your front desk has closed for the night, so a caller checking tomorrow's schedule still gets a quick answer instead of voicemail. If evenings and weekends are when most calls come in, also see our after-hours answering service.

Setup

1. A 30-minute kickoff call with Mark. We gather your class schedule, membership tiers and pricing, and the questions callers ask most.
2. We configure and test it. We set up your number, your menu and your receptionist, then you call your own number and try to break it.
3. We fix anything that is off and you go live, usually in about two weeks.
4. We keep tuning it. New classes, new pricing, a question it should answer: text or email us and we update it.

Try it before you buy

Call our demo line at (614) 926-0333 and talk to an AI receptionist yourself — ask it questions or have it play the receptionist for your own studio. You can also see how it works for a service business at our live demos, or read more on the AI receptionist page.

Local, and a real person behind it

JNM Professional Services is based at 1103 Schrock Rd, Suite 106C, Columbus, OH 43229, open Monday to Friday, 9am to 6pm. When you text us, a real person answers. We work with fitness studios across Central Ohio in person and anywhere else remotely.

Common questions