An AI receptionist for groomers, boarders and trainers

What it handles for pet services

Grooming, boarding and training businesses run on the phone, but the person running it usually has a dog on the table, a leash in hand, or a class in session. An AI receptionist answers those calls so bookings do not disappear into voicemail.

Weekends are when it gets hardest: boarding drop-offs and pickups, a full grooming schedule, and the phone ringing with new booking requests in between every single appointment. Nobody at the desk means those calls either wait or disappear.

• Answers in your business's name, 24 hours a day, including evenings and weekends when pet owners tend to call.
• Books grooming, boarding and training appointments directly into your calendar.
• Answers common questions: hours, services, pricing you give it, and what documentation you require before a stay or a groom.
• Takes a message for anything medical or urgent, and tells the caller to contact their veterinarian for health questions, rather than guessing.
• Texts you a summary of every call, so you know what was booked between appointments.

None of this changes how you run a grooming table or a boarding kennel. You keep your hands on the dog in front of you; the receptionist keeps the phone covered, whether that is a Saturday morning rush of drop-offs or a quiet Tuesday afternoon. Clients get the same booking experience and the same answers no matter when they call.

A typical call

Here is an illustrative example of the kind of call it handles — not a real client or an actual recorded call.

A caller wants to book a two-night boarding stay for their dog over a weekend. The AI receptionist confirms the dates, asks the required vaccination documentation question you have set up, offers the available slot, books it, and texts the business: "New booking: boarding, Fri–Sun, documentation discussed, confirm at drop-off." If a different caller asks whether their dog's limp needs to be looked at before a grooming appointment, the receptionist tells them that is a question for their veterinarian and still takes a message so staff can follow up about the appointment itself.

A second example: a caller wants to book a grooming appointment for two dogs back to back next Tuesday. The receptionist confirms both dogs' services, books consecutive slots, and texts the business: "New booking: 2 dogs, Tuesday 10am and 11am, full groom each." Nobody had to step away from the grooming table to take the call.

What's included

The AI receptionist for pet services comes bundled with the rest of the phone setup most grooming, boarding and training businesses need:

• The AI voice receptionist, answering 24/7
• A dedicated local business phone number, or your existing number moved over
• A professional IVR menu ("press 1 for scheduling")
• Voicemail with email transcription
• A mobile-first website, with hosting and SSL
• A monthly report of your call and text activity

Pricing is being updated this month — see our current packages for the latest plans and setup fees. If evenings and weekends are your busiest call times, also see our after-hours answering service.

Setup

1. A 30-minute kickoff call with Mark. We gather your hours, services, documentation requirements, and the questions callers ask most.
2. We configure and test it. We set up your number, your menu and your receptionist, then you call your own number and try to break it.
3. We fix anything that is off and you go live, usually in about two weeks.
4. We keep tuning it. New services, new hours, a question it should answer: text or email us and we update it.

Try it before you buy

Call our demo line at (614) 926-0333 and talk to an AI receptionist yourself — ask it questions or have it play the receptionist for your own business. You can also see how it works for a service business at our live demos, or read more on the AI receptionist page.

Local, and a real person behind it

JNM Professional Services is based at 1103 Schrock Rd, Suite 106C, Columbus, OH 43229, open Monday to Friday, 9am to 6pm. When you text us, a real person answers. We work with pet service businesses across Central Ohio in person and anywhere else remotely.

Common questions